Mokwe Enterprise is seeking a reliable and professional Work From Home Tech Support Representative to assist customers with installing and setting up software applications. This role focuses on providing friendly guidance, troubleshooting basic technical issues, and ensuring customers have a smooth onboarding experience.

Responsibilities:

• Assist customers with software installation and setup
• Guide users step-by-step through troubleshooting processes
• Answer customer questions by phone, email, or chat
• Help resolve login, configuration, and connection issues
• Document support interactions and customer concerns
• Escalate advanced technical issues when necessary
• Maintain professionalism and patience with all customers

Requirements:

• Strong communication and customer service skills
• Basic computer and internet troubleshooting knowledge
• Ability to work independently from home
• Reliable high-speed internet connection
• Comfortable using remote support tools and web-based software
• Ability to explain technical steps clearly to non-technical users
• Previous customer service or tech support experience preferred but not required

Work Details:

• Remote / Work From Home
• Flexible scheduling options may be available
• Training provided
• Opportunity for advancement within the company

Ideal Candidate:
We are looking for someone patient, dependable, tech-savvy, and motivated to help customers succeed with their software setup and overall experience.